Vintage Consulting Group

Please use this form to report any problems you may encounter within any of the modules listed below.  Your requests may include, but should not be limited to, report format changes, data access problems, system crashes, installation questions or custom programming/reporting. 

Please note that any custom work will require written authorization from management at your facility.

Here are also some common problems that you may encounter and how to proceed.

Problem:    Cannot Open SQL Server when printing a report.
Solution:    Go to Start/Settings/Control Panel/Administrative Tools/Data Sources/System DSN. 
WIMS32 exists in list!  If so,  highlight and click Configure, then Test.  Is the test successful?  If not, contact your site administrator to make certain you    have the correct server name or IP address in the address field.
WIMS32 does not exist in list!  Click Add and select Pervasive ODBC Client Interface, then click Finish.  enter "wims32" in Data Source Name.  You will need to contact your site administrator for the correct server name or IP address to enter in the address field.  click Get DSN list at the bottom and select "wims32" from the list box directly above the button.  Click Test.  If successful, you will be able to print.  If not, call 707 576 8750 immediately.

Problem:    When processing, you get Status Code 12, File does not exist
Solution:    We have been adding many new tables due to new development.   When you get this error, you will always be told what file cannot be found.  Either send us the name of the file, or you can capture the error image by doing Alt/Print Screen.  Open Microsoft Paint, Word, or even an email, and you can do Shift/Insert to paste the image.

Problem:    When processing Credit Cards in Consumer direct, you get an Invalid Path error
Solution:    Go to File/Credit Card Processing Configuration and confirm the path to PCCharge is accurate.

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